Tender Board - Kingdom of Bahrain

Supplier FAQ

Tender Purchase and Document Download

1- How to purchase the tender?

Please refer to the user manuals available in the system dashboard located inside the Manuals/ Guidelines link after login into the system.

2- How to verify an incomplete payment?

Through going over the steps given below:
• Login to the eTendering System
• Proceed to payment page
• Click on Verify button (In status column)
• Click on Search
• Click on continue
• Check if transaction is successful or not

3- What if the tender fee payment page is not opened?

Kindly make sure that POPUPs are not blocked in your browser. The payment gateway page shall open in separate pop up. Please refer to the user manuals available in the system dashboard located inside the Manuals/ Guidelines link after login into the system. Kindly refer to the (tender purchase user manuals) for reference.

4- What if the supplier had paid the Tender Fee but tender document are not available?

If you have successfully paid the tender fee, please make sure to complete the tender purchase step. Kindly follow below steps:
Login to the System – Selected the desired tender - Click on Proceed button → click on Proceed Further to complete the tender purchase step → click on Back button to visit tender seller dashboard → tender documents, PA details and other forms magnifiers would be visible.
For bid submission guide, please refer Guidelines/ Manuals link at your login dashboard for further assistance.

5- How to get Purchasing Authority contact details from e-tendering system?

Please refer to the tender documents for the PA details or visit respective tender by Login to the eTendering System -> go to Dashboard -> select My Tenders -> Click the Action Button to the Corresponding Tender -> Click the View Tender Notice link and visit View PA Details section.

Initial Bond Related

How can I withdraw the initial bond?

• Before the closing date and time of the tender submission, the suppliers can collect original Bid Bond on the following timings From Sunday to Thursday (8.00 AM – 1.30 PM).

• An official signed letter or email (for withdrawal) from your company is needed to process your request.

eMail Notifications Related

1-Will I get email alert if my company is invited in a selected tender?

If your company is registered in Bahrain e-tendering system, and in case your company is invited in any specific tenders, the system will send you an invitation email. Regarding the public tenders, there are no such specific alerts.

Kindly visit:
www.tenderboard.gov.bh

or visit:
https://etendering.tenderboard.gov.bh

for new tenders.

Supplier Registration with Tender Board

1- What are the steps for new registration?

You can register your company at Tender Board e-Tendering portal.
For new registration and Tender Board approval, below are the steps:

Step 1: Go to URL https://etendering.tenderboard.gov.bh
Step 2: Click on Supplier Registration
Step 3: Fill basic information and submit the request.
Step 4: Receive the email from e-Tendering system with credentials
Step 5: Login with credentials
Step 6: Complete the registration form, fill required information, upload the CR and submit the request
Step 7: Submit for Tender Board approval
Step8 : Receive email on Tender Board approval.

2- Where to find the user guide for registration?

Kindly visit:

https://etendering.tenderboard.gov.bh/Tenders/trainingKits/TrainingKitDocUploadActionPub.action?DocTypeId=1

for company registration user guide at BTB eTendering system.

3-What can the supplier do when the online registration is rejected?

To get support on rejected accounts or retrieve your old registration details, kindly send an email to the help desk (email: helpdesk@tenderboard.gov.bh) with a copy of a valid CR attached for Bahraini and GCC company. Or any official document for international companies (Overseas companies that are registered and based outside of Bahrain).

4-What if Bahraini based companies have many branches with same CR number do they need to create an account in the eTendering System for each of these accounts?

Please be advised that for each branch number CR, there should be separate registration at Tender Board portal. i.e. 14554-1, 14554-2, 14554-3 etc.

5-What if the CR is without license?

If CR is ACTIVE WITHOUT LICENSE, the registration request in the eTendering System cannot not be approved. Kindly make sure to have an active license before applying.

6-What if the registration shows as Initiated?

This indicates that you have initiated the registration but have not completed yet. You need to login in the eTendering System and update the profile page, upload valid CR document, update CR expiry date, accept terms and conditions, and click on proceed further to submit the profile for Tender Board approval.

7- What is Original PDF CR?

It is a copy of the original commercial registration document in PDF format.

Opened Bids Related

1-How to see opened bids?

Please visit Opened Bids section at Tender Board main website:

https://www.tenderboard.gov.bh/Tenders/Opened%20Bids/

2-What if my bid is suspended or accepted with condition?

Kindly contact the Purchasing Authority immediately to know the reason for suspending your bid.

In addition companies shall abide by purchasing authority instructions to rectify their bid status, and in all cases companies have the right to file a grievance to the purchasing authority or the tender board as the case may be.

Helpdesk and Grievance

1-How to reach helpdesk?

Write at Tender Board HelpDesk Helpdesk@tenderboard.gov.bh

or Tender Board Info info@tenderboard.gov.bh

Or call us call center at +973 17566666

2-When can I file a grievance?

Via filling out a grievance form with the required details and then sending the form via email to the Tender Board. To download the Reconsideration/Grievance Request Form Please visit

https://www.tenderboard.gov.bh/Services/eForms/

Pre-Bid Query

1- Can the supplier submit a bid if Pre-Bid Query Period is not over yet?

Bidder must wait until the pre bid query Pre-Bid Query date is over. Regarding the submission of bids, kindly note that:

• Once supplier purchases the tender document, system permits supplier to upload their technical/ financial proposal documents, also to fill the commercial values (total quoted values/ VAT etc.) and prepare the bid.

• But supplier need to wait until the Pre-Bid Query date is over. The message displayed during this period is as “You cannot proceed further, please wait till expiry of pre bid clarification”.

• You may proceed further to submit the bid, after the same and before bid submission closing date & time.

2- Why the supplier is receiving system generated emails even if the supplier didn't post any query in a particular tender?

Please be informed that once the bidder have purchased the tender, the bidder will received notifications via email for any amendment/ replies to the pre bid clarifications, the emails would be generated and sent to the entered and saved email address in the eTendering System.
Kindly visit below path in order to view the same. Login → my tenders → tender consolidated view → View Queries.

3- What if an error page comes while posting/ uploading queries?

Kindly ensure if your uploading correct excel sheet. Further, please check and remove if any special characters included in the text. And avoid keeping the blank cells and avoid the text as ‘Alert’ while uploading/ posting the queries. Alternatively, you may post the queries one by one also and you can try the same method in excel sheet as well.

4- Why the supplier cannot upload the file, even if the pre bid excel doesn't contain any special characters?

Please check whether there are cells as blank in the excel sheet. Kindly fill both the cells (Clause reference and message) if using excel to upload the queries.
Further, avoid using special characters, especially following characters ~ ` ^ + =

5- Where does the query reach when the supplier post an online query for a particular tender?

The tender related queries posted online in a tender at BTB eTendering system reaches the purchasing authority.

Bid Submission

1-Can I edit my submitted bid?

In case you wish to edit the submitted bid, you may do the same by using the button of edit bid. Edit bid is permitted before the bid closing date & time. In edit bid process, kindly ensure to complete all the 3 steps (Edit Prepare Bid, Edit Bid Signing / Submission and Confirm Bid Submission) in order to submit the updated bid to Tender Board.

In case you do not want to make any changes in the submitted bid, you may leave the submitted bid as it is. But it is recommended to kindly review and ensure that the initial bond, bid validity, and submitted details are as per the tender’s requirements and s per latest closing dates.

2-Can I withdraw my bid?

In case you wish to withdraw the submitted bid, kindly click on bid withdrawal button on tender dashboard. The submitted bid would be withdrawn from Tender Board and will not be available in their tender opening. In case you wish to re-submit the bid again, kindly click on cancel bid withdrawn button.

3-How to reset bid submission pin?

You can reset the PIN by using the “Forget Password" option while PIN verification in bid submission process. Or you may send email to helpdesk with a valid CR copy attached for bid submission PIN reset.

4-What if I didn't find alternative bid button while bid submission?

If the alternate bid button is not available, this indicates that the alternate bid option was not enabled by PA for that particular tender.
Kindly contact purchasing authority for further assistance in this regard.

5-What if Some error has occurred…while document upload?

Kindly check the file type/ filename if having any special characters/ long file name/ invalid extension. Try to rename the document and upload it again.

6-What if my price/ quote is without VAT?

Enter 0 value in VAT field, calculate and save the prices. It is advised to kindly check and ensure all the prices before submitting the final bids.

7-What if system shows multi-currency format and asks for currency exchange rate?

Please make sure to enter the quoted value in the required currency. In case the quoted total value is in BHD, please make sure to enter “Currency Exchange Rate” as 1. so that the Currency Exchange Rate will be multiplied with total quotation and resulted in correct quotation. And always ensure to check all the prices before submitting the final bids.

8-What is offline bid submission?

For most of the PA's internal tenders, the bid submission is done outside the e_Tendering system. It is to be submitted directly to the respective purchasing authority. Kindly check the tender documents for submission details.

Contact | FAQs | Terms of Use | Disclaimer | Customer Charter

Sitemap | Privacy Policy | Accessibility