Note:
This Tender is restricted to SMEs only, Vendor must submit valid SME Certificate.
Non-SME bidders will be disqualified.
To implement an integrated system for monitoring and evaluating front-office agent performance, aimed at improving services quality, enhancing operational efficiency, supporting continuous training, and ensuring security and compliance through recording and analyzing customer and agent interactions.
تنفيذ نظام لمراقبة وتقييم أداء موظفي الصفوف الأمامية بهدف تحسين جودة الخدمة وتعزيز الكفاءة التشغيلية ودعم التدريب المستمر وضمان الأمن والاتزام من خلال تسجيل وتحليل تفاعلات المشتركين
والموظفين
MANDATORY REQUIREMENT:
The bidder shall include a signed confirmation in its proposal stating that the proposed solution should be hosted on EWA’s on-premises Infrastructure or in EWA’s AWS Infrastructure.