PART I - MANDATORY CRITERIA | | | | | | |
Criteria No. | Description | Scoring Methodology | |
|
1 | Bidder is capable to provide 3 or more certified Oracleadministrators engineers | Pass/Fail | |
2 | Bidder is capable to replace any hardware parts such as harddisk, motherboard and power supply or consumables such as batteries | Pass/Fail | |
4 | Bidder is capable of providing the full scope of work asstipulated in Exhibit A. | Pass/Fail | |
5 | Bidder is capable to provide an on-site Engineer wheneverrequired for firmware upgrades, minor and major upgrades or any part orconsumables replacements. | Pass/Fail | |
6 | Bidder is capable to provide remote support - fast response andlogs details collecting. | Pass/Fail | |
7 | Bidder is capable to reserve spares for Oracle SPARCinfrastructure. | Pass/Fail | |
8 | Bidder is capable to provide Single point of contact throughUnified Service Desk | Pass/Fail | |
9 | Bidder is capable to provide a web-based system for reportingincidents. | Pass/Fail | |
10 | Bidder is capable to provide 24x7 Support. | Pass/Fail | |