Tamkeen seeks to outsource the call center resources to meet the potential increase in public need and to be more accessible to its customers. Additionally, recent operational improvements have allowed call center resources more direct authority and first call resolution, which enables them to serve customers faster and more efficiently. Tamkeen’s call center won ‘The Best Government Call Center Award’ in the Middle East for two consecutive years (2018 and 2019). The call center receives an average of six hundred (600) calls per day, ranging from new customer queries, service follow up calls and complaints.
تسعى تمكين إلى الاستعانة بشركة توظيف لتوفير موظفين لمركز الاتصال لديها و ذلك لتلبية الزيادة المحتملة في عدد
استفسارات العملاء. حيث أن مركز الاتصال في تمكين يهدف إلى خدمة العملاء بشكل أسرع وأكثر كفاءة.