Tender Scope (English):
The provision of Dell Backup Data Domain Infrastructure and related professional services for a period of five (5) year including Installation, standard warranty, maintenance with all additional items that is required to implement and manage the proposed solution including licenses or professional support.
Tender Scope (Arabic):
توفير البنية التحتية لنطاق بيانات من شركة دل للنسخ الاحتياطي والخدمات المهنية ذات الصلة لمدة خمس (5) سنوات بما في ذلك التثبيت والضمان القياسي والصيانة مع جميع العناصر الإضافية المطلوبة لتنفيذ وإدارة الحل المقترح بما في ذلك التراخيص أو الدعم المهني.
2.1 Mandatory Criteria
• The bidder must comply with the Technical Specifications i.e. Scope of Work and Functional Requirements under Section 3 of the RFP
• The bidder must have successfully executed at least two (2) enterprise scale contracts in Bahrain within the last 3 years and must submit documentary evidence (reference letter from client or Purchase Order) of such completed/ongoing contracts with contact details/refences.
• The bidder must be an official partner/service provider of the Original Equipment Manufacturer (OEM), partnership certificate must be provided.
• Bidder must ensure the availability of two (primary/Backup) certified Engineers during the duration of the contract.
• Vendor must have present office in Bahrain with a certified support team.
Copies of the following documents must be submitted along with the bid:
• Valid authorization letter or service partner certificate issued by the OEM.
• Valid Technical Certifications of the engineers allocated to the project.