Call Centre
Tender Number: 1/2024/CSB (CSB/1/IT/2024)
PA Ref Number: CSB/1/IT/2024
Tender Description
The objective of this RFP is to identify a reliable and competent call center service provider that can deliver a team of skilled call center agents to handle our customer inquiries, resolve issues, and ensure a positive customer experience. The selected vendor will play a crucial role in representing CSB and maintaining our high standards. call center agents includes Customer Support: Providing exceptional customer support through various communication channels such as phone, email, chat. Assisting customers with inquiries, troubleshooting, and providing accurate and relevant information.
- Issued by
- Civil Service Bureau
- Internal/External
- Internal
- Invitation Method
- Public (LOCAL GCC)
- Initial Bond
- BD 500
- Bid Validity / Initial Bond Validity Period (Days)
- 90 days
- Tender Fees
- BD 15
- Contract Duration
- 1 Year
- Is Alternate Bid Allowed
- Yes
- Publish Date
- Monday, 05 February 2024
- Purchase Before
- Sunday, 11 February 2024
- Closing Date
- Monday, 19 February 2024
- Opening Date
- Tuesday, 20 February 2024
Additional Notes
The Civil Service Bureau (CSB) is seeking qualified and experienced call center agents to provide exceptional customer service. We invite interested and capable vendors to submit their proposals in response to this Request for Proposal (RFP) document. The objective of this RFP is to identify a reliable and competent call center service provider that can deliver a team of skilled call center agents to handle our customer inquiries, resolve issues, and ensure a positive customer experience. The selected vendor will play a crucial role in representing CSB and maintaining our high standards.