Tender Board - Kingdom of Bahrain

Tender Details

DEVELOPING IMPLEMENTING END TO END MANAGEMENT OF BAPCO RETAIL COMPANY CUSTOMER LOYALTY PROGRAM FOR THREE YEARS

Tender Number: 316/2022/BTB (TB22006)

PA Ref Number: TB22006

Tender Description

Bapco Retail Company intends to invite professional service providers to solicit their services in conceptualizing, designing, implement and support in managing end to end customer loyalty and rewards program for the BRCs customers, including identifying specific customer requirements, target segments and designing customized loyalty solution. The Bidder should be able to Conceptualize and Design the end to end loyalty program, Customize its services to fit companys targets, and Support the company and its team in implementing the developed solution which shall include But not limited to: a: Tiered and structured loyalty offering. b: Redemption and rewards of loyalty points. c: Managing merchant discount or offers. d: Effective customer communication channels for ex: web, mobile. e: Reporting including standard, accrual and ad hoc, among others.

Issued by: Bapco Tazweed
Internal/External: External
Invitation Method: Public (LOCAL GCC)
Initial Bond: BD 1000
Bid Validity / Initial Bond Validity Period (Days): 180 days
Tender Fees: BD 30
Contract Duration: 3 Year
Is Alternate Bid Allowed: Yes
Publish Date: Tuesday, 19 April 2022
Purchase Before: Tuesday, 17 May 2022
Closing Date: Sunday, 22 May 2022
Opening Date: Monday, 23 May 2022

Additional Notes

Bapco Retail Company intends to invite proposals/bids from professional service providers to solicit their services in conceptualizing, designing, implement and support in managing end-to-end customer loyalty and rewards program for the BRC’s customers, including identifying specific customer requirements, target segments and designing customized loyalty solution. The Bidder should be able to Conceptualize & Design the end-to-end loyalty program, Customize its services to fit company’s targets, and Support the company and its team in implementing the developed solution which shall include (But not limited to):

a) Tiered / structured loyalty offering,

b) Redemption & rewards of loyalty points,

c) Managing merchant discount / offers,

d) Effective customer communication channels (web/mobile)

e) Reporting including standard, accrual and ad-hoc, among others.

Moreover, the Mandatory criteria for this tender are as follow:

a) This tender shall be assessed under BRC standard procedure for assessment of technical capability, financial soundness, RFP compliance, etc.

b) Bidders should provide proof that they have successfully implemented a Loyalty Solution program before.

c) Bidder should be able to integrate the Loyalty Solution with Company’s relevant systems.

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How to Participate?

Those who are capable and wish to participate in the above tender have to purchase the Tender Documents online through the Bahrain Tender Board’s portal https://etendering.tenderboard.gov.bh starting from Tuesday, 19 April 2022
Bidders are requested to enclose with their bids the Initial Bond for the amount specified above or at the rate of 1% of the tender value whichever amount is lesser, provided that no initial bonds value shall be less than BD 100/-. (Except for the Two-envelope tenders).
For Two-envelope tenders, bidders, are requested to enclose with their bids the Initial Bond for the amount specified above.
The initial bond should be in the form of a Certified Cheque, Bank Guarantee, Insurance Policy or Cash (or as specified in the Tender Documents) valid for the duration specified above.
The bids deposit place: (As Mentioned in the Tender Documents)
This tender is subject to the provisions of the Tender Law issued by the Legislative Decree No. 36 of 2002, its amendments, and its Implementing Regulations issued by the Decree No. 37 of 2002.
In addition, these conditions have to be considered:
- Enclose copy of a valid Commercial Registration Certificate (CR) in line with the tender's subject.
- Enclose copy of a valid certificate of compliance with the employment percentages for Bahraini manpower (Bahranization Certificate) issued by the Ministry of Labour.
This advertisement is considered supplementary to the tender documents. In case of any discrepancy between the Advertisement and the Tender Document, the Tender Document prevails.
Micro, small and medium enterprises are eligible to obtain 10% preference in the financial evaluation stage, when submitting the "SMEs Classification Certificate" during bidding for this tender. The certificate is awarded by Ministry of Industry Commerce and Tourism to the SMEs and can be obtained when applying on the SMEs Registration System which can be reached via the following link: https://www.moic.gov.bh/en/eServices/sme
Vendors who are not registered in the Tender Board's e-tendering system shall be required to register through the below-mentioned link, and for assistance please contact the Tender Board through email helpdesk@tenderboard.gov.bh or call on Tel No. +97317566617.
For Registration

Inquiries

For further inquiries please contact on:

Bapco Tazweed

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