Developing Consumer Protection Complaints System Using Artificial Intelligence
Tender Number: 454/2026/BTB (RFP/Moic/2026/03)
PA Ref Number: RFP/Moic/2026/03
Tender Description
Development and Implementation of an Integrated Artificial Intelligence Solution for Managing, Processing, and Responding to Complaints and Inquiries Submitted to the Consumer Protection Directorate of the Ministry of Industry and Commerce
- Issued by
- Ministry of Industry and Commerce
- Internal/External
- External
- Invitation Method
- Public (LOCAL GCC)
- Initial Bond
- BD 500
- Bid Validity / Initial Bond Validity Period (Days)
- 90 days
- Tender Fees
- BD 30
- Contract Duration
- 20 Month
- Is Alternate Bid Allowed
- Yes
- Publish Date
- Tuesday, 29 September 2026
- Purchase Before
- Sunday, 18 October 2026
- Closing Date
- Thursday, 29 October 2026
- Opening Date
- Friday, 30 October 2026
- Is this tender/auction allocated exclusively for SMEs?
- No
Additional Notes
تدعو وزارة الصناعة والتجارة الشركات المتخصصة إلى تقديم عروضها لتطوير وتنفيذ نظام متكامل قائم على الذكاء الاصطناعي لإدارة ومعالجة الشكاوى والاستفسارات الواردة إلى إدارة حماية المستهلك.
The Ministry of Industry and Commerce invites specialized companies to submit proposals for the development and implementation of an integrated Artificial Intelligence (AI)-based system for the management and processing of complaints and inquiries received by the Consumer Protection Directorate.