In alignment with BAC’s strategy to enhance business governance,improve customer satisfaction and improve operations and business performanceBAC ICT wishes to implement ISO IEC 20000 the International standard for ITservice Management ITSM Theimplementation of the requirements of this standard will help BAC ICT todeliver services in alignment with international standards and bestpractices. BAC has provided in this RFP the required specifications and thesuccessful bidder is expected to submit their proposals as specified by BAC.This RFP should be read carefully, and all requirements should be clearlymet. The Bidders shall meet the following mandatory requirements to qualifyfor the Technical financial evaluation: i. The bidder must have more than 5 years of experience in theconsultancy field. ii. The consultant must employ at least one full time certified ISO IEC20000 Lead Implementer to lead the implementation. iii. A certified ISO IEC 20000 Lead auditor |